New technology can be confusing, but the DUOCARE Experts enjoy answering your questions and solving your problems.
We developed our DUOCARE program to bring technical expertise to our membership as a way of ensuring DUO Broadband customers have the best experience with today's technologies.
Over the years, our technicians and service representatives have been trained as experts in dealing with all forms of technology — advanced home and business network phones, digital TV, and high-speed Internet.
Telephone Help
Many telephone problems or questions can be dealt with over the phone. For help with how to use special features on your phone, feel free to call our office (see our phone numbers at the bottom of the page) or use the online help request form below.
For equipment service trouble, reporting is available 24 hours a day. Servicemen are on duty Monday through Saturday, 7 a.m. to 4 p.m.
RUSSELL COUNTY 343-3131
CASEY COUNTY 343-3131
CUMBERLAND COUNTY 433-2121
ADAIR COUNTY 378-4141
Chat with a DUO Broadband Technical Representative now.
(24 hours a day, every day)
Internet Help
Diagnosis and Repair with DuoCARE
Many Internet problems or questions can be dealt with over the phone. Below are some links that address many common issues with setup of your Internet connection.
Issues with slow speed and performance may very well be caused by a computer virus, a common Internet problem. The links below can help you determine if you have a virus.
Customer Care Center
Russell: (270) 343-3131
Adair: (270) 378-4141
Cumberland: (270) 433-2121
Chat with a DUO Broadband Technical Representative now.
(24 hours a day, every day)
Review instructions for setting up e-mail.
Download AVG Antivirus Software
Download House Call Virus Scan Software
DUO Team Viewer
The DUO Team Viewer is a small software application that allows our DuoCare technicians to take temporary control of your computer, remotely, so we can help diagnose issues from our office. You should only download this software if a DuoCare technician asks you to during the course of a troubleshooting session.
DUO Team Viewer does NOT allow anyone else to access your computer, and access by DUO Broadband is limited to diagnostic and repair work for the time needed to address, and hopefully fix any issues found. Remote access is initiated and can be terminated by the home computer user after downloading and installing the software. Prior to using this software you will need to agree to the terms and conditions once prompted.
Television Help
Check out our how-to videos on YouTube about using your DUO Broadband Digital TV service, or consult the resources below.
For equipment service trouble, reporting is available 24 hours a day. Servicemen are on duty Monday through Saturday, 8 a.m. to 5 p.m.
RUSSELL COUNTY 343-3131
CASEY COUNTY 343-3131
CUMBERLAND COUNTY 433-2121
ADAIR COUNTY 378-4141
Chat with a DUO Broadband Technical Representative now.
(24 hours a day, every day)
DIAL 611
To report telephone disruption, downed lines, or repair needs, dial 611 any time of day or night. Servicemen are on duty Monday through Saturday, 8:00 a.m. to 5:00 p.m. Or dial:
Russell County: (270) 343-3131
Casey County: (270) 343-3131
Cumberland County: (270) 433-2121
Adair County: (270) 378-4141
DIAL 811
To locate buried cable, call 811. Please help us avoid needless disruptions of telephone service in our community. Before you do any extensive digging or construction on your property or public lands, please call DUO Broadband for the location of our underground line facilities.
